New Delhi, May 2 (RNI): Railways has cancelled 81 trains and diverted two more in view of cyclone Fani, which is likely to affect 19 districts of Odisha, Andhra Pradesh and West Bengal.
It said, full refund will be granted to passengers for the cancelled or diverted trains if the tickets are produced for cancellation within three days from the scheduled date of journey.
Some of the trains which have been cancelled include Howrah-Chennai Central Coromandal Express, Patna-Eranakulam Express, New Delhi-Bhubaneswar Rajdhani Express, Howrah-Hyderabad East Coast Express and Bhubaneswar-Rameswaram Express.
The national transporter has also issued directions to the Divisional Railway Managers of all zones that frequent announcements are to be made at important stations for sensitizing passengers about the cancellations, short termination and diversion of coaching trains in both directions of the Bhadrak (Odisha)-Visakhapatnam section.
Dry Food items, janata khana and water bottles in sufficient quantities are to be made available at catering stalls of all major stations. Due to the dislocation of train services, the situation may warrant transhipment of passengers. Local transporters are to be contracted for the hiring of road vehicles for meeting exigencies.
The railways has also said that a sufficient amount of cash must be available at major stations for granting refunds to passengers and meeting other exigencies.
Front line staff have been advised to be extremely polite while dealing with passengers and leaving no scope for complaint.
Emergency control rooms will be operated round the clock with a helpline number for guiding passengers. No railway staff will be allowed to go on leave for the next three days.